Player support

Contact the team

Email hello@wildwirez.com with “Pocket Squad” in the subject. Include your phone model, Android version and the game version (shown at the bottom of the game’s Settings), what happened, and the steps that led to it. A screenshot helps if you are comfortable sharing one.

Please do not send passwords or full payment details.

Progress and offline play

Your progress is saved on your phone, and the game plays offline. Ads, purchases and restoring purchases need a connection. Android can back up the game’s save to your Google account, so progress can return when you reinstall or move to a new phone, if backup is turned on in your phone’s settings.

If your progress seems missing, contact us before you uninstall the game or clear its storage. We do not have a cloud copy of your save.

Optional ads and bonuses

Some rewards offer an optional bonus for watching an ad, such as doubling a chest’s coins or the daily free coins. A bonus may be unavailable when you are offline, the day’s limit is reached or no ad is available; you can always carry on without it.

Ads between games are rare: they start only after you have played for a while, come after every few finished games at most, and never interrupt a fight.

No Ads, packs and restoring purchases

No Ads removes the ads between games for good; the optional bonuses stay optional. The Supporter Pack also gives every bonus without watching an ad. Skin collections change only how your squad looks. Google Play shows each price before you confirm.

Purchases come back on their own when you open the game while signed in to the same Google account. If one is missing, check your connection, restart the game, and open the shop. For refunds, use Google Play’s refund request.

Season Pass subscription

The Season Pass is a monthly subscription. While it is active, each month’s season pays double coins and an extra booster on every tier. It renews every month until you cancel it.

Cancel at any time in Google Play → Payments & subscriptions, or with the MANAGE button on the Season Pass in the game’s shop. After cancelling, the pass stays on until the end of the period you paid for.

Privacy and data requests

Read the game privacy policy for information about saves, advertising and your choices. Send privacy requests to the same contact email.