Player support

Contact the team

Email hello@wildwirez.com with “Burrowlight” in the subject. Include your phone model, system version, what happened, and the steps that led to it. A screenshot helps if you are comfortable sharing one.

Please do not send passwords or full payment details.

Progress and offline play

Your progress is saved on your device, and the game plays offline. Ads need a connection. Android and iOS can back up the game’s save, so progress can return when you reinstall or move to a new device, if backup is turned on in your device’s settings.

If you chose the wrong age by mistake, clear the game’s storage or reinstall it to answer again. This also removes your progress.

If your progress seems missing, contact us before you uninstall the game or clear its storage. We do not have a cloud copy of your save.

Optional ads and bonuses

Some rewards offer an optional bonus for watching an ad, such as doubling your coins. A bonus may be unavailable when you are offline or no ad is available; you can always carry on without it. Undo and starting a level again are always free. If you run out of moves, you can always retry for free.

To report an inappropriate ad, open Settings → Report an ad in the game, or email us and say what the ad showed.

Ads between levels start only after you have played for a while, come at most once every two finished levels, and never interrupt a level.

Privacy and data requests

Read the game privacy policy for information about saves, children, advertising and your choices. Send privacy requests to the same contact email.